Website Hotelstaff Jhb
Plan and budget the revenues and costs for the department. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs.Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal & Management of associates in the department.Develop & implement the annual plan using the Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. Manage and lead associates to ensure maximum productivity.Develop departmental trainers in association with the training department & oversee all the training activities within the department. Ensure that operational standards and Develop, update and implement the department’s Standard Operating Procedure manuals Supervise and direct the daily activities of all Housekeeping associates and are responsible for the efficient and smooth operation of the department.Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.Efficiently manage the inventory of supplies, linen and equipment.Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
Strong managerial and leadership skills Good eye for detail. Linen and stock control experience. Able to understand and operate the PMS system. Good interpersonal skills. 3 – 5 years management in Housekeeping in a 5 star hotel. Graduates from reputed hotel management schools
To apply for this job email your details to Jhb@hotel-staff.co.za